Terms & Conditions and Privacy Policy

Terms & Conditions

1. Who we are

“CharityLaunchPad”, “we”, “us” and “our” refer to the service that assists eligible UK charities and non-profits with Google Ad Grants applications.

2. What we do

We supply digital marketing services and solutions including guiding charities through ad account setups, Google Ad grant applications and other information required by Google and manage the application process on your behalf.

3. Deposit & Refund Policy

• A refundable deposit is payable to begin the application process.
• Full refund if not approved: If your organisation is not approved by Google, we will refund your deposit in full provided that all of the following are true:
  • You supplied all requested information and documentation accurately and in a timely manner; and
  • You did not submit your own application to Google while we were engaged; and
  • The non-approval was not caused by missing, incomplete, inaccurate, or ineligible information that you were responsible for providing.
• No refund if you: (a) apply yourself during our engagement; (b) fail to provide information we reasonably request; (c) introduce undue delays; or (d) the refusal is due to your organisation’s ineligibility under Google’s rules.
• If your application is approved, the deposit is retained as payment for the work undertaken.

This model means we take on most of the risk: if Google does not approve for reasons outside your control and you have cooperated as above, you are not out of pocket.

4. Your responsibilities

• Provide accurate, complete information we request and respond promptly to our queries.
• Do not submit an application yourself while we are engaged.
• Ensure you have the authority to act for your organisation.

5. No guarantee & Google’s discretion

Approval is determined solely by Google. We cannot guarantee an approval outcome or timelines.

6. Fees

The deposit covers the work we undertake to prepare and submit your application. If approved, the deposit is our fee. If not approved and you met the refund conditions, we refund the deposit.

7. Limitation of liability

To the maximum extent permitted by law, our total liability in connection with the services is limited to the amount of the deposit paid. We are not liable for indirect or consequential loss, lost profits, or business interruption.

8. Changes

We may update these Terms from time to time. The latest version will be posted on this page and applies from the “Last updated” date above.

9. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

Privacy Policy

1. Data we collect

• Organisation details (charity name, charity number).
• Contact details (name, email, phone if provided).
• Your enquiry/message and service interests.
• Technical data (IP address, browser user agent) for security and troubleshooting.

2. How we use your data

• To respond to enquiries and deliver our application service.
• To communicate about your application and account.
• To maintain basic records for legal, tax and accounting purposes.

3. Lawful bases

• Contract (to provide our services you requested).
• Legitimate interests (operate, secure and improve our service, handle enquiries).
• Legal obligation (retain certain records).

4. Sharing

We only share your information with Google (and related service providers) where necessary to process your grant application, and with professional advisers or authorities where required by law. We do not sell your data.

5. Storage, location & retention

• We take reasonable technical and organisational measures to protect your data.
• Your data may be stored in the UK or in reputable third-party services with appropriate safeguards.
• We keep data only as long as needed for the purposes above and to meet legal obligations.

6. Cookies

Our site may use essential cookies for functionality and minimal analytics. You can control cookies via your browser settings.

7. Your rights (UK GDPR)

• Access a copy of your personal data.
• Request correction, deletion, or restriction.
• Object to certain processing and request portability.
• Lodge a complaint with the ICO (ico.org.uk).

These rights may be subject to limits (e.g., where we must keep records by law).

8. Contact

For privacy questions or to exercise your rights, contact us:

Email: help@CharityLaunchPad.com
Address:

How to contact us

Email: help@CharityLaunchPad.com
Address: